Dear iTunes Music Store team,
I am very sorry to follow up once again, but you don’t seem to have
understood my problem. This is very common, as I tend to have problems other people don’t have.
So, here goes again (clears throat):
I attempted to download an episode that for some technical reason did
not show up in my download queue. Puzzled and somewhat dismayed (it was my birthday you see, and I couldn’t get the Daily Show), I clicked
to download it (yes, my birthday, not making that up).
Now, instead of
a) displaying the warning that I already owned the episode – after
which I could have decided to go ahead and buy it a second time or
waited for this rather technical issue to be fixed at some time in the
b) downloading the episode without charging me again (I had already
paid for it, after all), it got bought again. This despite the fact
that I had already paid for it (did I mention I had, in fact, already
paid for it?) and not been able to download it (even though I had, as
you might not know yet, already paid for it.)
Now, call me crazy (hey, I’m writing the second e-mail over a $1.99
purchase, I might well be), but since iTunes has so far always known
what I have and have not bought before, (magic!) I had high hopes that
this was somehow standard procedure.
What I find somewhat absurd, however is that you write that “this
policy … provides protection for copyrighted materials” and then
give me this whole standard e-mail about how to download stuff from
the iTunes Store. I know the lawyers came up with that one, (well,
probably not the part where it tells me how to download stuff) but you
should rethink it. It’s not all that sensical as an (don’t ya love
parentheses? (or is that parenthesises?) I could ( use ) them(( all
))) day) answer.
Seriously: if I have it once, I can pretty much play it as many times
as I like on as many computers and iPods as I can when I have it
twice. Heck, for the fun of it I could actually have two copies of the
same downloaded file in my iTunes library by means of the “copy”
command. In case one of them loses all its bytes. Sad, sad file that
it would be. Just saying.
somewhat less enthused iTunes Music Store user.
P.S.: If you don’t do refunds, period, why would you actually waste
your time carefully considering giving them (as you said in your e-mail)? Is that a lunchbreak thing? Or more of an abstract thought experiment?
Or did the lawyers make you do it? Cause, you know, they did write that
part about the refund policy, maybe they felt bad.